Big TK Privacy Policy — Your Data Is Safe With Us

1 Introduction

Big TK (bigtk.ws) is an online gaming and betting platform serving users in Bangladesh. Our privacy policy explains what information we collect when you register, play games, place bets, or use any of our services — why we collect it, and how we keep it secure.

This Privacy Policy applies to all services, apps, and websites operated by Big TK. By creating an account or using our services, you are considered to have accepted this Privacy Policy. Please read it carefully in its entirety.

We believe transparency is the foundation of trust. That's why Big TK's privacy policy is written in clear, plain language — free of legal jargon and easy for everyone to understand.

2 What Information We Collect

Big TK only collects information that is necessary for delivering services, ensuring security, and meeting legal obligations. Under our Privacy Policy, there are three main categories of data collection.

2.1 Information You Provide Directly

What you provide directly:

• Name, Date of Birth & Gender
• Mobile number and email address
• Residential address
• Payment information (bKash/Nagad/Rocket number)
• National ID or passport number (for KYC verification)
• Records of your conversations with our support team

2.2 Automatically Collected Information

Information automatically collected when you use the platform:

• IP Address & Device Type
• Browser version and operating system
• Login time, date, and location
• Gaming History & Betting Patterns
• Deposit and withdrawal transaction history
• Cookies & Session Data

2.3 Information Received from Third Parties

In some cases, we receive information from trusted sources:

• Transaction confirmation details from payment providers
• Risk assessment data from fraud prevention services
• KYC verification results from identity verification providers

3 How We Use Your Information

Big TK uses the information it collects solely for the purposes outlined in this privacy policy. Your data will never be used for any reason beyond what is stated here.

Service delivery and operations

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Ensuring games and betting services operate correctly
• Providing bonuses and promotions
• Providing customer support

Legal & Security

• Age verification & KYC compliance
• Prevention of fraud, money laundering, and illegal activities
• Multiple account detection
• Reporting to legal authorities (where required)

Service Improvement

• Improving the Platform Experience
• Showing content tailored to your preferences
• Identifying and resolving technical issues

Contact

• Sending important account notifications
• Security Alert Notifications
• Promotional messages (if you have given consent)

4 Data Retention & Security

Big TK uses industry-leading security technology to protect your privacy. Our servers and databases are hosted in secure, protected data centers.

Technical Security Measures

• SSL/TLS Encryption: All data transmission takes place over encrypted channels.
• AES-256 Encryption: Strong encryption is used to store sensitive data.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Measures to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party experts.

Data Retention Period

Big TK retains your information for the following periods:

• All data is retained for as long as your account remains active.
• After account closure, transaction records are retained for up to 5 years as required by legal obligations.
• KYC documents are retained for up to 5 years after account closure.
• Customer support conversations are retained for up to 2 years.

5 Sharing Data with Third Parties

Big TK does not sell or rent your data for advertising purposes. However, in limited circumstances, certain information may be shared with specific third parties.

6 Cookie Policy

Big TK uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience. Their use is governed by our privacy policy.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and storing security tokens. These cannot be disabled as the site cannot function without them.
• Performance Cookies: Page load times, error tracking — these help us improve site performance.
• Functionality Cookies: Remembering language preferences and theme settings. These help personalize your experience.
• Analytics Cookies: Visitor count and behavior analytics. These are only active with your consent.

Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working. Most modern browsers let you manage cookies via Tools → Privacy → Cookies.

7 Your Rights

Under Big TK's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: You can find out exactly what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of any data held beyond legal obligations.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a structured format.
• Right to Object: You can opt out of marketing communications at any time.

8 Children's Privacy

Big TK strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account on our platform, that account will be immediately closed and all associated data will be permanently deleted.

If parents believe their child has registered on Big TK, please support@bigtk.ws. We will take prompt action.

9 Privacy Policy Updates

Big TK may update this privacy policy from time to time. Changes may be made in response to legal requirements, the addition of new services, or security improvements.

• For significant changes, you will be notified in advance via your registered email or mobile number.
• For minor updates, only the last-updated date on this page will be changed.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Big TK. Our privacy team is always ready to respond to your message promptly.